The five surfaces to check are the same across every track. Jump to the relevant scenario below.
| Surface | What you check |
|---|---|
| Stripe | Payments, subscriptions, disputes, refunds, events/logs |
| OfficeRnD | Members, memberships, day passes |
| Worker logs | Cloudflare Dashboard or wrangler tail --format pretty |
| MailerSend / MailerLite | Transactional delivery · newsletter list state |
| Browser | Console + Network tab on the Webflow page |
Track 1
Membership Checkout
1. "I signed up but can't log in / access amenities" — paid but no accessCheck. Stripe → confirm subscription active, first invoice paid. OfficeRnD → confirm member exists + active membership on the right plan.2. Card declined at StripeClient-side Stripe interaction. Customer was not charged. Ask them to try another card or ACH. Never escalates.3. Charged but no branded welcome emailCheck. MailerSend Activity by recipient. Check spam.4. Auto-promo didn't apply — customer charged the initiation feeNaming convention: AUTO-{PLAN-SLUG} (all caps). Check Stripe → Products → Coupons.5. Existing OfficeRnD member signs up for a new planExpected: Worker's Step 6 locates the existing member by email and adds a new membership assignment.6. Renewal charge failedStripe → Invoices → Failed. Stripe auto-retries per Smart Retries settings (default: multiple attempts over 1–3 weeks).7. Customer wants to cancelNo self-service cancellation exists.8. Plan change (upgrade / downgrade)Cleanest: cancel existing subscription end-of-period, have them re-sign up on the new plan via the site (preserves auto-promo logic).9. "Invalid plan" error in the browserCheck. CMS plan-slug on that plan matches a key in PLAN_CONFIG exactly (case-sensitive, kebab-case). Browser console: window._S defined, checkout.js loaded.10. Checkout loads but the form is blankCheck. Browser console for errors. Confirm stripe_checkout_v21 site script is still applied (Webflow → Site Settings → Custom Code). The Scripts API overwrites site scripts on up…
Track 2
Meeting Room Bookings
1. "I booked but got no confirmation email" — expected todayTrack 2 does not yet send a customer confirmation email. The customer has only the on-screen redirect to /meeting-booking-confirmation + the Stripe receipt.2. Stripe payment succeeded, no calendar event- Worker logs filtered by PaymentIntent ID. Look for: "Gate 2 conflict" / "availability check failed" / "Google Calendar event creation failed" — in each case, an auto-refund sho…3. Calendar event exists, customer has no confirmationSame as #1 — we don't send an email yet. Send manually.4. Multi-day booking — some days on calendar, others missingCheck. Worker logs filtered by PaymentIntent ID.5. Double-booking on the calendarCheck. Was one event added manually? Our Worker can't see manual additions — no race, just a human mistake.6. Calendar shows no availability when it shouldCheck. Is the date within 24 h – 60 d? Is it a weekend (disabled)? Is it a Canadian holiday (currently not handled — customer can book, but space may be closed)? Check Google Cal…7. Customer wants to cancelNo self-service cancellation.8. Chargeback / disputeFix. Respond via Stripe Dashboard with: booking metadata, calendar event (showing the slot was reserved), published cancellation policy, any emails. Stripe + card network decide.9. Sonic Studio booking missing extrasCheck. Did the customer actually see the Sonic extras on the form? Extras are triggered by the Sonic slug — if slug or JS is wrong, extras don't render.10. CORS / "Failed to fetch" on submitHappens when a new origin (staging, preview) hits the Worker without being in ALLOWED_ORIGINS.
Track 3
One-Off Purchases
1. Kiosk doesn't recognize the customer — they're standing there, card in hand1. Is the pass in OfficeRnD? Search by email → member → Day Passes tab → today's date, status "active".2. Payment succeeded but no day pass in OfficeRnD — partial-failure caseThis is the documented gap in Track 3. Customer was charged; our job is to make them whole.3. Email says "Hi Guest" or has no nameKnown client-side issue: the frontend may not be passing customerName as the 4th arg of _complete().4. No confirmation email receivedMailerSend Activity → filter by recipient (template pr9084zxnvjlw63d).5. Duplicate chargeStripe → Customers → count PaymentIntents in last 24 h for day-pass product.6. Refund request for unused day passCheck. OfficeRnD → Day Passes tab shows check-in history — was the pass used? Within refund window?7. "Invalid product" error in the browserCheck. CMS Purchase Type is "One-Time" (not "Subscription"). CMS plan-slug matches a key in PRODUCT_CONFIG exactly. Browser: #purchase element exists; window._S defined; stripe_p…8. Chargeback / disputeSame as Track 2. Respond via Stripe Dashboard with: PaymentIntent metadata, OfficeRnD pass record (proves delivery), email history, published refund policy.9. Adding a new one-off product — not an incident, a deployFlag to Chris.
Track 4
Inquiries & Lead Capture
1. Customer says they inquired and never heard backCheck. Webflow Forms (recorded?) · Zapier run history (fired? succeeded?) · downstream tool (did the contact arrive?).2. A Zap has been failing silentlyCheck. Zapier run history filtered by error status. Identify Zap + trigger + failing step.3. Duplicate inquiry submissionsUsually double-click or impatient page-refresh. Webflow forms have no idempotency.4. Old draft form accidentally republishedSymptom. Confusing submissions from /archive-drafts/* URLs.5. Form doesn't render — customer can't submitCheck. Browser console. Webflow Designer — form action URL / required fields mis-configured? Recent publish — did form field wiring survive?6. MailerLite not receiving new contactsCheck. Zap routing form → MailerLite is active? MailerLite shows contact in unexpected list? Previously unsubscribed?7. Adding a new inquiry form — setup, not incident1. Duplicate an existing inquiry page in Webflow Designer.